Unfortunately, API requests sometimes don’t go as planned.
As you build your API client, we recommend that you include some logic if you receive an error with status 500 (see table below). If you receive an error with status 500, then the API client should retry the request after 1 minute. If it fails again for some reason, then retry the request after 3 minutes. If this attempt also fails, then stop and try during the next business day. At this point, you can store this request information somewhere and mark it as “try again tomorrow.”
API Request Error Codes
We have incorporated detailed and comprehensive error messages to make sure that you are well informed and able to complete your request. Find all of our error codes and associated error messages below:
|Bad request message
|Unauthorized: Incorrect username or password / Token is invalid or expired
|Validation error message
|Internal system error. Please contact the administrator.